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telMAX Inc.

Markham / Global

Tech Support Representative with Customer Focus

Job Description

Become a Tech Support Representative committed to resolving customer inquiries and enhancing their experience with our products. Your communication skills will play a key role in building customer relationships in this position.

In this role, you will respond to customer concerns through various channels, documenting each interaction meticulously. Your primary duties will include troubleshooting technical issues, guiding users through setups, and actively following up on escalated concerns. This is an opportunity to impact customer satisfaction positively and drive repeat business.

Key Responsibilities:

• Handle customer inquiries effectively via phone and online

• Keep detailed records of all customer interactions

• Diagnose and resolve internet and hardware issues

• Assist customers with product configurations and updates

• Monitor and report on ongoing technical challenges

Requirements:

• Previous experience in customer support preferred

• Excellent communication skills in English

• Competency with Microsoft Office Suite

• Strong organizational abilities

• High school graduation or equivalent experience

Elevate customer experiences through competent tech support and proactive relationship building.

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