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Venture Co

Markham / Global

Technical Support Technician with Venture

Job Description

Launch your career with Venture as a Technical Support Technician. Help resolve hardware challenges while engaging with clients in a fun, supportive environment dedicated to IT excellence.

Venture is on the lookout for a passionate L1 Technician to join our expanding team. This full-time role includes diagnosing and fixing hardware issues for Windows and Apple devices, all while nurturing client relationships through outstanding service.

Key Responsibilities:

• Resolve tickets efficiently according to service level targets

• Conduct hardware diagnostics and repairs for client devices

• Configure Windows and Mac systems tailored to client needs

• Document resolutions and communicate progress to clients

• Support team with hardware repair process improvements

Requirements:

• Minimum 1 year of hardware troubleshooting experience

• Familiarity with printer hardware and software solutions

• Effective communication with non-technical users

• Time-management and multi-tasking skills

• Valid Driver's license required

Join a close-knit team where innovation and learning go hand in hand in a fulfilling IT environment.

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