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Venture Co

Markham / Global

Join Venture's Hardware Support Team

Job Description

Take the next step in your IT career as a Hardware Support Technician with Venture, a vibrant IT managed service provider. Your role will focus on resolving hardware issues and enhancing client technology experiences.

Venture seeks a proactive technician eager to tackle challenges and support clients in various industries. In this full-time role, you'll utilize your technical expertise in diagnosing issues and configuring setups, all while nurturing strong client relationships and communication.

Key Responsibilities:

• Diagnose and resolve client hardware tickets efficiently

• Replace major components for Mac and Windows devices

• Document ticket status and resolutions for clients

• Collaborate with account and technical teams

• Assist clients with setup customization and troubleshooting

Requirements:

• At least 1 year in a hardware technician role

• Solid understanding of PC hardware and software

• Knowledge of MacOS, iOS, and printer issues

• Excellent problem-solving and communication skills

• Must be able to lift objects up to 50 lbs

Bring your passion for technology and repair to a supportive team at Venture, enriching the experience for clients.

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