Administrative Assistant

Job Type: Full-Time

Work Mode: Remote (Work from Home)

Location: Toronto, Canada

Function: Administration / Customer Service

About the Hiring Company

We are a recruitment agency working with companies across Canada. On behalf of one of our clients, we are hiring a Remote Administrative Assistant / Customer Service Representative to support daily administrative tasks and provide customer service assistance within IT and Network Administration environments.

About the Role

In this role, you will work remotely from home, supporting administrative operations while acting as a customer service point of contact. The ideal candidate is organized, detail-oriented, and comfortable communicating with customers in technical or IT-related contexts.

Key Responsibilities

Provide remote administrative support to internal teams

Handle customer inquiries via email, chat, or phone

Assist with scheduling, documentation, and data entry

Coordinate with IT and network administration teams when needed

Maintain accurate records and customer information

Follow up on customer requests and ensure timely resolution

Support basic reporting and administrative processes

Experience & Requirements

Previous experience as an Administrative Assistant or Customer Service Representative

Experience or exposure to IT & Network Administration environments

Strong organizational and time-management skills

Excellent written and verbal communication skills

Ability to work independently in a remote setting

Proficiency in basic computer tools and office software

Fully remote (work from home)

Supportive and professional work environment

Opportunity to gain experience within IT-focused industries

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