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Impression Recruitment

Canada / Global

Technical Support Engineer - Hybrid Role

  • Hybrid

Job Description

Grow your career as a Technical Support Engineer in a hybrid model in Halifax. This position allows you to tackle technical challenges while enhancing your skillset in a supportive team.

As a Technical Support Engineer with a technology solutions provider, you will have the opportunity to work in a hybrid capacity, engaging with customers to resolve technical issues effectively. This full-time role is suited for those with customer service or IT support backgrounds, providing ongoing training to expand your technical knowledge. You'll play a pivotal role in ensuring customer satisfaction through professional support.

Key Responsibilities: • Offer first line technical support via phone, email, and remote tools • Investigate and resolve a range of technical issues • Log and maintain detailed records of support interactions • Communicate effectively with customers during resolution • Collaborate on system checks and maintenance improvements

Requirements: • Proven problem-solving skills with a logical troubleshooting approach • Strong communication abilities for customer engagement • Effective organizational skills for handling multiple tasks • Knowledgeable in Microsoft Office applications • Openness to learning new technologies and tools

Become part of a dynamic support team that values continuous improvement and technical expertise. #J-18808-Ljbffr
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