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AVEVA Denmark

Canada / Global

Hybrid Tech Support Engineer Role

Job Description

Join AVEVA as a Hybrid Tech Support Engineer based in Calgary, Alberta. This engaging entry-level position focuses on troubleshooting and resolving complex issues in industrial software.

As a Technical Support Engineer, you will play a vital role in providing technical assistance related to our innovative products. You will engage in problem-solving, actively collaborating with R&D and project delivery teams. This position promises personal and professional development while contributing to a company lauded for its commitment to diversity and sustainability.

Key Responsibilities: • Provide comprehensive support for technical product issues • Conduct triage and analysis for complex challenges • Thoroughly document resolutions within the case management system • Develop workarounds to maintain system availability • Gather and assess requirements for custom code changes

Requirements: • Ability to manage multiple tasks effectively • Strong communication skills in English • Self-motivated and eager to learn • Team collaboration skills for shared goals • Knowledge of software development and SQL

Bring your technical prowess and customer focus to AVEVA’s support team, fostering solutions that matter. #J-18808-Ljbffr
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