Supervisor - Dispatch/Operations Centre (Shopping Mall)

Concord Security has a great opportunity for a Control Supervisor to join our high profile team at one of the biggest and busiest shopping centres! This position requires strong communication skills, strong conflict resolution skills, and impeccable leadership management skills, along with the ability to multi-task and remain organized in a busy environment!

Pay Rate: $27 - $28.50/hour

Shift Times: 0700-1500/1500 - 2300

Responsibilities

Provide great customer service in a challenging and dynamic environment

Monitor CCTV systems, alarm systems and emergency response to ensure safety and access in accordance with the site policies and procedures

Write clear and detailed reports, including incident, emergency, liability and day to day reports. Responding promptly to the client when questioned about details.

De-escalate crisis situations, provide support to the control officers on-duty and liaise with emergency personnel, including; police, fire and paramedic resources

Conduct call-outs to 9-1-1, after-hours emergency contacts, officers and the client.

Complete shift logs and ensure that pass-ons are effectively communicated between on-coming and off-going staff

Utilize two-way radios and computer applications to communicate site activities to the officers, mechanical, and janitorial teams.

Assist the supervisory teams with investigations and operational tasks/audits.

Oversee the control room operations and supervise the control officers on-duty

Requirements:

Minimum of three years of work experience in the security industry

Minimum of one year of experience in a dispatch/control officer role is required

Prior experience in a supervisory role is preferred

Prior experience working in customer service is an asset

Strong English communication skills, both written and verbal

Excellent customer service, active listening, and observational skills

Ability to make immediate decisions while maintaining composure in emergency response situations

Positive attitude and willingness to learn

Ability to work well with others in order to achieve collective goals

Must be able to use programs like Avigilon, Genetec and Microsoft

Additional Information / Benefits Concord Security: We Go Above and Beyond!

Do you have exceptional customer service skills and a genuine passion for helping others? Can you think on your feet and calmly handle challenging situations? If you have a proven track record of responsibility, a diverse range of experiences, and a strong drive to get the job done right, you could be the perfect fit for our team! At Concord Security, we value promotion from within, embrace diversity, deliver top-notch service, and know how to have a great time while doing it. If you're ready to bring your skills to a supportive and dynamic team, we'd love to hear from you!

CONCORD OFFERS YOU:

Competitive wages

Promotion from within

Company-paid training & uniforms

Benefits & recognition programs

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Paid Vacation, Paid Sick Days, Paid Holidays

This is a Full-Time position 1st Shift , 2nd Shift .

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