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Real Time Networks Inc.

Milton / Global

Advanced Technical Solutions Specialist

Job Description

Support clients with advanced key management systems in the role of Advanced Technical Solutions Specialist at Real Time Networks. This position involves on-site service and customer training in North America.

Real Time Networks is hiring for a Field Service Delivery Technician to support vital biometric technology and networked hardware solutions. You will be diagnosing and resolving issues, while also delivering essential customer training and participating in after-hours support. Strong collaboration with internal departments will ensure effective service delivery.

Key Responsibilities:

• Diagnose hardware and software issues for evolving technologies

• Deliver comprehensive customer training and onboarding

• Participate in a 24/7 support rotation as needed

• Perform onsite visits across various locations in North America

• Manage service tickets and maintain hardware inventory

Requirements:

• Over 5 years in a customer technical support role

• Degree or diploma in IT or Electronics

• Proven skills in troubleshooting hardware and software

• Understanding of networking fundamentals

• Experience using TeamSupport, HubSpot, and Slack

Leverage your technical skills and dedication to deliver high-quality solutions at Real Time Networks.

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