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Real Time Networks Inc.

Milton / Global

Technical Solutions Specialist

Job Description

Real Time Networks is hiring a Field Service Delivery Technician to support advanced key management systems, biometric technology, and networked hardware and software solutions used by clients across a variety of industries. The role combines hands-on troubleshooting, customer training, onsite installations, and cross-department collaboration with Product Development, Engineering, and Operations.

Responsibilities include:

diagnosing and resolving hardware and software issues for smart lockers, key management systems, and biometric devices

delivering customer training and onboarding

participating in the 24/7 after-hours support rotation

performing onsite service visits across North America

managing tickets to SLA

maintaining hardware inventory

contributing to SOPs and knowledge base articles.

Required:

5 years of customer or technical support experience

post-secondary education in IT, Electronics, or a related discipline

proven troubleshooting skills across hardware and software

networking fundamentals

experience with tools such as TeamSupport, HubSpot, Slack, SharePoint, and Microsoft 365.

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