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Actalent

Canada / Global

Customer Support Associate Position

Job Description

Join our team as a Customer Support Associate, ensuring exceptional service for our clients and contractors. This role involves onboarding, problem resolution, and maintaining smooth office operations.

As a Customer Support Associate, you will be crucial in delivering superior onboarding services to clients and contract employees. You will assist with time and expense collection, problem resolution, and manage various office operations. Your focus on timely and accurate processes will enhance overall customer experiences.

Key Responsibilities: • Ensure accuracy of pre-employment compliance documents • Manage onboarding packet for contractor requirements • Conduct detailed contractor orientations and benefit discussions • Audit and ensure timely entry for new starts • Collect and process contractor timecards and expenses

Requirements: • 2+ years of customer service experience • Associate's degree or equivalent relevant experience • Excellent communication and interpersonal skills • Strong problem-solving capabilities • Detail-oriented with effective time management skills

Utilize your customer service expertise to enhance client and contractor experiences as a Customer Support Associate. #J-18808-Ljbffr
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