General Manager - Ontario Region
Acton, ON, Canada
$ 150.000 - 200.000
Reporting to the President, the General Manager has responsibility for the profitability of two locations in Ontario and sets the strategic direction for each location. The responsibilities are categorized into four areas: financials, sales/marketing, people management, and operations.
Responsibilities
Financials
Full accountability for the profit/loss of the Acton and Sudbury locations
Develop goals and implement short and long-term strategic plans for each location, ensure attainment of branch goals, and achieve annual targets
Prepare annual branch operating budgets and sales targets and monitor actual levels against budget levels throughout the year
Work with the President to ensure the achievement of financial targets.
Prepare and monitor annual and monthly sales, gross margin, and expense budgets for branch operations
Plan and establish systems to control expenses at the branch location.
Ensure adherence to corporate policies and procedures
Sales/Marketing
Provide the strategic direction to achieve and maintain an efficient inside sales and administration team and a productive outside sales force
Develop and implement short- and long-term strategic plans for the region based on National strategies, and ensure attainment of company sales goals, profitability in the product lines, and increased market share
Provide direction to the Sales Manager for the implementation of regional sales strategies (marketing, sales, and merchandising plans), and ensure alignment with national business strategies
When required, maintain high personal visibility with key accounts by accompanying sales representatives on customer calls, and by building a strong direct strategic relationship with identified key accounts tied to our National Account strategies
In cooperation with the Corporate Credit Manager, assess risks related to existing and target accounts, and support efforts for corrective action where required
Lead the way for instilling excellent customer service, gaining efficiencies, and increasing sales and gross margins
In collaboration with National services, provide guidance on sales functions for pricing strategies, market coverage, and key customer meetings
People Management
With six direct reports performing the day-to-day functions, the General Manager is indirectly responsible for approximately 75 employees in two locations.
Create and maintain a positive, productive, and transparent work environment and team atmosphere
Manage and develop direct reports
Conduct performance assessments regularly
Address employee issues fairly and consistently, working closely with Human Resources
Develop constructive and cooperative working relationships with others and maintain them over time
Lead the negotiations for collective agreement bargaining
Maintain positive and productive relations with the union representatives
Operations
Warehouse Operations
Provides strategic direction to achieve and maintain an efficient and safe warehouse, while meeting customer service levels and achieving inventory integrity in collaboration with National Services.
On an ongoing basis, works with the Operations Manager and Branch Supervisor to review operating procedures to achieve and maintain customer service order levels.
Ensure processes are in place to review invoices, work orders, and demand forecasts to estimate peak delivery periods and to staff accordingly; and if necessary, recommend adjustments for operating hours
Ensure compliance with WCB regulations and Doman safety guidelines are met
Ensure ongoing benchmarking to other operations internally and externally to ensure we are optimizing our resources and maximizing service to our customers
Facilities Management
Responsible for upkeep and security of buildings and warehouses
Requirements
Education
Post-secondary degree or diploma in business
Experience
A track record of success as an accomplished senior manager with profit/loss responsibilities of a mid-sized business in a national organization
Senior management experience in wholesale distribution is required
Minimum of five years experience managing, leading, and coaching an outside business-to-business sales team
Business Acumen
Strong business acumen with the ability to develop, analyze, and implement financial and strategic business plans
Excellent analytical and decision-making skills
A high degree of self-discipline with good time-management and organization abilities
Can understand and use financial records to effectively manage the business
Experience preparing and operating stand-alone budgets
Leadership
An empowering leader with the ability to articulate a vision and to develop, inspire, and lead a team in the achievement of objectives
Understands the impact of leading by example
Effective at ensuring vision and strategies are translated into action
Delegates effectively and monitors the team to ensure they have the skills and resources to meet deadlines and commitments
Champions best practices, shares with other senior managers, creative thinking, effective planning, and timely decision-making
Accepts accountability for results, embraces change, and is adept at leading change
Effective with people management skills
Ability to balance regional market needs with company needs for centralized systems and business functions
Ability to develop effective working relationships with staff, internal customers, and other stakeholders
Strong verbal and written communication skills and understands the impact of timely communication
Adept with conflict resolution skills
Sales
Demonstrated proficiency with effective professional sales skills with business-to-business customers
Proven success with outside sales strategies and coaching of outside sales staff
Excellent English communication skills for presentations to key accounts and business owners
Professional and dynamic presence with customers
Computer Skills
Very comfortable with technology; proficient with Word, Excel, and Enterprise Resource Planning systems
Other
Driver’s license with a clean driving record
Passport; able to enter the United States and other countries
Travel
Limited to the Sudbury region and around Ontario
Limited travel for manager’s meetings
Benefits
Base salary
Annual incentive plan based on company performance
Health benefits
Group pension plan with employer-matching contributions
Option to purchase Doman Stock at a discount price
Car allowance
Other Work-related Benefits
Fitness reimbursement
Education reimbursement
Professional Development reimbursement
Scholarships for children
Discounts on product purchases
Employee referral bonus
Annual Service Awards
EMPLOYMENT STATUS: Permanent full-time, Mondays to Fridays
WORK LOCATION: Acton, Ontario
APPLICATION PROCESS: Doman is working with Facet to fill this position. All applications will be forwarded to Facet for review.
Doman welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Applicants must be legally entitled to work in Canada without sponsorship.
We thank you for your interest; however, only those selected for an interview will be contacted.
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