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Oshawa / Global

IT Support Desk Analyst - Student & Faculty Tech Champion

Job Description

Durham College is seeking an IT Support Desk Analyst to deliver first-line technical assistance for laptops, PCs, printers, and software to students, faculty, and staff. You will monitor systems, log incidents, and coordinate with 2nd/3rd level teams and vendors to resolve issues across campus locations in Oshawa and Whitby.

The role emphasizes achieving 80% first-contact resolution and requires after-hours support as needed, with strong problem-solving and customer-service skills to ensure

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