IVR Developer – Contact Centre-6

Role: IVR Developer – Contact Centre

Employment: Full Time

Location: Toronto, ON

Work Arrangement: Hybrid – 4 Days/Week

Job Description We are seeking a Full Time IVR Developer – Contact Centre with extensive contact centre technology experience and strong hands-on expertise in Amazon Connect, IVR, telephony, CTI, routing, and contact centre infrastructure. The ideal candidate will support the design, development, integration, deployment, and modernization of enterprise contact centre environments

Key Responsibilities Design, develop, and support IVR and contact centre solutions

Work with Amazon Connect Contact Centre technology

Design and implement contact centre infrastructure and integrations

Support telephony, call recording, call routing, reporting, IVR, CTI, IPT, and WFM technologies

Plan and execute large contact centre infrastructure deployments and upgrades

Troubleshoot complex contact centre and telephony issues

Collaborate with network, infrastructure, application, and business teams

Support enterprise-scale contact centre architecture and integration initiatives

Required Skills 10+ years of contact centre domain experience

5+ years of Amazon Connect experience

3+ years of planning and developing large contact centre infrastructure

Strong experience with IVR, CTI, telephony, call routing, and call recording

Experience with contact centre design, integration, deployment, and upgrades

Broad networking knowledge including Routing, Switching, VoIP, MPLS, and SIP

Strong troubleshooting and problem-solving skills

Experience working with enterprise contact centre environments

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