Field/Desktop Support Specialist

Desktop Support Technician / Field IT Support Analyst Work Location:

100% Onsite from Day 1

Job Summary: We are seeking skilled Desktop Support Technicians to provide comprehensive hardware and software support to employees and incoming new hires. The ideal candidates must have

hands‑on technical experience supporting both Windows and Mac environments

and demonstrate excellent customer service skills in a fast‑paced, dynamic environment.

Key Responsibilities:

Image, configure, and install software on

Windows and Apple (Mac/iMac) laptops and desktops

Provide

remote and onsite support , including IMAC (Install, Move, Add, Change)

Troubleshoot post‑deployment issues across

Windows, macOS, and mobile devices

Printer installation, configuration, and break‑fix support

Asset disposal, redeployment, reclaim, and spare parts management

Coordinate shipping, depot services, and hardware refresh activities

Data backup and data recovery coordination

Handle warranty and out‑of‑warranty repairs and replacements

Provide

walk‑up support

and

Executive (VIP) support

Audio/Video setup, troubleshooting, and health checks

Inventory and asset management, including asset tagging and system updates

Open, track, and resolve service requests and incidents to closure

Coordinate with external vendors and suppliers for dispatch and repairs

Collaborate with cross‑functional teams for

new hire onboarding

Maintain accurate hardware assignment records

Provide

weekly inventory and asset movement reports

Ensure compliance with company standards, policies, and procedures

Required Skills & Qualifications:

3–5 years of IT support experience

with relevant technical training

Strong hands‑on experience with

Windows and macOS platforms

Experience imaging

Windows 10 OS

Proficiency with

Microsoft Office

applications

Basic networking knowledge (TCP/IP, Ethernet, Windows Networking)

Network printer support experience (queues, servers, maintenance)

Experience in

help desk or call center environments

Strong customer service, communication, and interpersonal skills

Excellent organizational skills with ability to manage multiple priorities

Ability to work extended hours or modified schedules when required

Ability to lift up to

50 lbs

Valid driver’s license

and

own car

(mileage reimbursed as per policy)

MCP and/or

A+ certification

preferred

Strong aptitude for learning and teamwork

Additional Notes:

Role requires

100% onsite presence from Day 1

Candidates

must have hands‑on experience supporting both Windows and Mac environments

Seniority level Associate

Employment type Contract

Job function Information Technology

Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Enterprise Solutions Inc. by 2x

Burnaby, British Columbia, Canada – 2 days ago

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