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Cognizant

Toronto / Global

Onsite Support Engineer in Toronto

  • Remote

Job Description

Cognizant seeks an Onsite Support Engineer in Toronto, ON, to provide comprehensive technical support for devices and applications. Empower users with exceptional service and support.

In the role of Field Support Engineer, your primary focus will be on helping users with desktops, laptops, and Microsoft 365 applications. You will troubleshoot various technical issues and manage service requests, ensuring effective communication throughout. This position involves both remote assistance and hands-on support.

Key Responsibilities:

• Offer onsite and remote support for user devices

• Troubleshoot operating system and connectivity problems

• Assist with workstation setups and office relocations

• Coordinate hardware repairs and warranty claims

• Execute device imaging and provisioning tasks

Requirements:

• Proficient in Microsoft 365 and endpoint management

• Experience with troubleshooting and support processes

• Strong organizational skills for ticket management

• Onsite support skills for technical issues

• Legally eligible to work in Canada

Join Cognizant and utilize your skills to drive IT support success within the ever-evolving digital landscape.

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