Microsoft Dynamics 365 CRM Consultant

Catapult is seeking a dynamic and multifaceted individual to fulfill the role of Dynamics 365 Consultant for CRM apps. Reporting to the CRM Team Lead, the Application Consultant will act as a vital part of the Catapult solution delivery and support team, working on engagements to implement solutions and work with our CRM Team to deliver according to customer specifications.

Candidates must be located in and eligible to work in Canada.

Job Responsibilities Participate with requirements gathering sessions to understand a customer’s unique requirements for solutions such as Dynamics 365 for Sales, Customer Service Marketing, PowerApps and Portal applications

1st line support for existing clients on D365 Customer Engagement

Maintain internal CRM ticketing system including customer portal

Identify and raise work orders for clients when required

Participate and contribute to D365 Solution documentation and configuration to support customer solutions

Assist with QA and testing solutions

Lead training for customer solutions and as part of rollout

Respond to customer concerns as an integral part of project and support teams as required

Maintain certifications and participate in training opportunities, periodically attend local technology focused user groups

Contribute to marketing, participation in blogging, marketing events and speaking engagements

Required Skills and Experience 1-2 years of experience working in consulting environments and managing deadlines and configuring and delivering Microsoft Dynamics CRM and/or D365 solutions

Proficiency in English both spoken and technical writing skills required

Comfortable with collaboration, open communication and proactively reaching out to cross-functional teams and customers

Superb written and verbal communication skills are a must along with experience working with clients.

Analyzing and understanding business problems

Model data and processes

Experience with Visio or similar modelling applications

Participate and contribute to requirements workshops, interviews, and training sessions

Document functional and user requirements

Who You Are Team player with a positive, results-oriented attitude

Strong analytical skills

Self-motivation to meet project deadlines and deliverables

Strong written and verbal communication skills

Highly organized and able to prioritize tasks

Desired Certifications It is highly desirable to have the following exams/certifications:

Microsoft Dynamics D365 Sales, Service or Customer Engagement Certified Exam

Microsoft Dynamics CRM Customization and Configuration Exam

Bonus Points Exposure to Office 365 and Azure cloud solutions.

Exposure to Integration tools (Scribe, SSIS, Web Services)

Experience implementing complimentary solutions (D365 Portals, ClickDimensions, Dynamics Marketing, Flow, Power Apps)

Exposure to ERP systems

About Catapult Catapult is a professional services firm specializing in helping customers transform the way they do business with industry-leading software from Microsoft. Specializing in the domains of ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management), Catapult supports midsized business in achieving their best performance possible with our proven Customer Success Framework.

Interested in this opportunity? We want to make sure that we are the right fit for each other. This means that applicants should expect a thorough interview process, including testing and comprehensive reference checks. Apply by sending your resume to: [email protected]. In the subject of your e-mail, please include "Microsoft Dynamics 365 CRM Consultant" .

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