Operations Manager

We are seeking a highly organized, proactive Office and Operations Manager to oversee administrative operations, accounting coordination, and project support for a growing, design-forward organization operating across Canada and the United States. This role is ideal for someone who thrives in a hands‑on environment, enjoys wearing multiple hats, and takes pride in keeping operations running smoothly and efficiently.

The Office and Operations Manager will play a central role in supporting day‑to‑day business functions, ensuring strong internal coordination between office, warehouse, and installation teams, and maintaining high standards of professionalism and service.

Key Responsibilities

Manage incoming phone calls and customer service inquiries with professionalism and responsiveness

Oversee general office administration, filing, and documentation

Troubleshoot and resolve day‑to‑day office issues to ensure smooth operations

Coordinate closely with warehouse and logistics teams to support order flow and fulfillment

Enter, track, and manage invoices using accounting software (e.g., QuickBooks)

Coordinate invoice processing and documentation with internal teams

Oversee Accounts Payable (AP) and Accounts Receivable (AR) processes

Prepare and review month‑end financial reports

Manage monthly sales tax filings and reconciliations

Process daily cheque deposits using in‑office scanning tools

Schedule and coordinate third‑party installation teams

Create and maintain project tracking tools, including schedules and budget tracking spreadsheets

Monitor workflow to support on‑time, on‑budget project completion

Act as a key point of coordination between internal teams and external partners

Qualifications and Skills

Strong organizational and time‑management skills with the ability to juggle multiple priorities

Excellent interpersonal and communication skills

Customer‑focused mindset with experience supporting sales or client relationships

Ability to work independently and take ownership in a fast‑paced environment

Proficiency with accounting and office software (QuickBooks, Microsoft Office, spreadsheets)

Experience in construction, installations, or project‑based environments is considered an asset

Why Join

Opportunity to play a key role in a growing, design‑driven organization

Collaborative, hands‑on work environment

Exposure to diverse projects across commercial and residential spaces

Competitive compensation and opportunity for growth

Equal Opportunity Statement We are committed to creating an inclusive, respectful, and accessible workplace. Accommodation is available throughout the recruitment process upon request.

Seniority Level Mid‑Senior level

Employment Type Full‑time

Job Function Management and Manufacturing

Industries Staffing and Recruiting

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