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XPO

Dorval / Global

Customer Service Representative at XPO

Job Description

Elevate your career as a Customer Service Representative with XPO, where exceptional communication and customer assistance are key. Engage with customers, resolve inquiries, and ensure smooth operations on a variety of shifts.

XPO is looking for a Customer Service Representative with at least two years of experience. This role demands strong typing and computer skills, familiarity with Microsoft Office, and the ability to navigate various customer inquiries efficiently. You'll assist in billing, trace shipments, and resolve any documentation errors.

Key Responsibilities:

• Bill shipments and manage applicable tariffs accurately

• Resolve documentation and shipping errors promptly

• Assist customers with inquiries and documentation

• Perform clerical duties including data entry and filing

• Process freight discrepancies and documentation for resolution

Requirements:

• Minimum 2 years of customer service experience

• Strong typing and computer skills

• Proficient in Microsoft Office applications

• Available for diverse shifts including evenings and weekends

• Must be legally eligible to work in Canada

Utilize your communication skills and customer service expertise to thrive at XPO.

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