Start Your Search Here

Job Search

Fortinet, Inc.

Burnaby / Global

Technical Support Specialist Focused on Endpoint Solutions and Security

Job Description

Unlock your potential as a Technical Support Specialist in the cybersecurity sector. Bring your problem-solving skills to support high-profile customers effectively and assist in troubleshooting endpoint security solutions.

This role offers a unique opportunity for someone with 5+ years of technical support experience, specializing in networking and security. You’ll be responsible for managing escalations, conducting thorough analyses, and contributing to documentation efforts, all while evolving into a subject matter expert. Your understanding of security trends and protocols will be crucial in addressing customer needs.

Key Responsibilities:

• Provide exceptional support for Fortinet’s Endpoint Detection products

• Act as a point of escalation for complex customer cases

• Analyze configurations and recommend corrective actions

• Deliver customer education on product features and security

• Collaborate with engineering for product improvement

Requirements:

• 5+ years in technical support or sysadmin roles

• Strong working knowledge of Windows, macOS, and Linux

• Expertise in network protocols and troubleshooting techniques

• Relevant security certifications are desirable

• Excellent communication and customer management skills

Embrace the challenge of becoming a trusted resource in cybersecurity while providing top-tier support and fostering customer relationships.

#J-18808-Ljbffr

Apply Now

Similar Opportunities

View all jobs