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Job Type:: Contract

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Job Description

Job Title: Support Analyst – Hyland Brainware OCR

Term: Contract

Role Overview We are looking for a Support Analyst with hands‑on experience in Hyland Brainware Intelligent Data Capture (OCR) to support and optimize enterprise document processing solutions. The role involves OCR support, SAP integration, and continuous improvement of data extraction and validation workflows, with a focus on Accounts Payable Shared Services .

Key Responsibilities Provide L2/L3 support for Hyland Brainware OCR platform

Troubleshoot OCR, data extraction, classification, and validation issues

Support and maintain SAP and enterprise system integrations via APIs

Monitor performance, ensure SLA compliance, and drive stability improvements

Collaborate with business teams on AP Shared Services processes

Support releases, testing, and hyper‑care activities

Document configurations, SOPs, and troubleshooting procedures

Required Skills Strong experience with Hyland Brainware Intelligent Data Capture

Expertise in OCR, document classification, and data extraction

SAP integration and API troubleshooting experience

Knowledge of Accounts Payable Shared Services

Excellent problem‑solving and communication skills

Preferred Experience with Intelligent Document Processing (IDP) and OCR tools

Familiarity with workflow automation, RPA, and ITIL

Exposure to ML‑driven OCR accuracy and continuous improvement

Leadership (Nice to Have) Team leadership across global teams

Experience with Agile, SDLC, and CI/CD

Client‑facing and SLA management experience

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Enterprise Solutions Inc.

Hyland Brainware OCR Support Analyst

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Enterprise Solutions Inc.