Non SHIP Full Time Temporary Professional Main Office, Mississauga, ON, CA
$55,833.33 To $67,000.00 Annually
About the Job:
Reporting to the Quality & Privacy Officer, the Quality Improvement Specialist is responsible for development and implementation of program performance Business Intelligence (BI) dashboards and process mapping for our Health and Housing Programs.
The position provides dedicated technical and project capacity required to design Power BI dashboards, standardize quality and risk indicators, and implement reporting tools that deliver real-time client and program information.
Duties and Responsibilities:
Develop and implement program performance Power BI dashboards within the organization
Work with Program Managers, Supervisors, staff, privacy and quality team to ensure validity and information
Provide process mapping
Support data retention plans, debugging techniques, and alternate management strategies for maintaining data quality
Ensure quality controls of data are appropriate and achieved
Troubleshoot and resolve dashboard, software, and connectivity problems
Write SQL queries to extract data from the data sources.
‘Demonstrate a strong commitment to quality care and service delivery based on SHIP’s Mission and Values
Provide support and other duties deemed appropriate by the department Manager
Qualifications:
Bachelor’s Degree or Diploma in Information Management, Technology, or equivalent
3+ years’ experience working with client databases and records
Basic knowledge of managing Windows Servers (Active Directory, IIS, SQL Servers)
Experience in MS-Office, Visio, Access, MySQL, Database replication, HTML and/or Crystal Reports
Knowledge of Client Record Management System (CRMS)
Demonstrated understanding of Information Technology, Databases, and Statistical Processes
Strong knowledge with IT equipment, hardware, and software
Strong working knowledge of Microsoft Office software (e.g. Excel, Word, etc.)
Reporting Function:
The Analyst reports directly to the Quality & Privacy Officer. The role of the Data Improvement Specialist does not have any Supervisory responsibility. The role works with both internal and external customers and interacts with all levels within the organization.
Working Conditions and Physical Requirements:
Day shifts (Monday – Friday) with the ability to work excess/overtime hours where required
7 months Contract
Able to sit and/or stand for prolonged periods of time
Able to answer and communicate telephone calls and general computer use
Computer screen use (multiple screens if applicable) for prolonged periods of time
Average amount of physical effort is required. Requires the ability of handling light and moderate weight objects including equipment, IS equipment (printers, etc.) and office supplies
Vehicle travel to all organization sites is required to support all users
Ship Values:
Compassion, Hope, Inclusive, Respect, Professional
“SHIP strives to be equitable and inclusive in all that we do. Equity is a core value, and we are committed to providing an inclusive selection process. We encourage applicants from equity deserving communities including women, Black, Indigenous, other racialized groups, 2SLGBTQ+ persons, individuals with disabilities and others who will contribute to and enrich the organization and its values. We are committed to inclusive, barrier-free recruitment, selection processes, and work environments. Please advise the People and Culture Department of any accommodations needed in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code to ensure you have access to a fair and equitable process”.
About the Job:
Reporting to the Quality & Privacy Officer, the Quality Improvement Specialist is responsible for development and implementation of program performance Business Intelligence (BI) dashboards and process mapping for our Health and Housing Programs.
The position provides dedicated technical and project capacity required to design Power BI dashboards, standardize quality and risk indicators, and implement reporting tools that deliver real-time client and program information.
Duties and Responsibilities:
Develop and implement program performance Power BI dashboards within the organization
Work with Program Managers, Supervisors, staff, privacy and quality team to ensure validity and information
Provide process mapping
Support data retention plans, debugging techniques, and alternate management strategies for maintaining data quality
Ensure quality controls of data are appropriate and achieved
Troubleshoot and resolve dashboard, software, and connectivity problems
Write SQL queries to extract data from the data sources.
‘Demonstrate a strong commitment to quality care and service delivery based on SHIP’s Mission and Values
Provide support and other duties deemed appropriate by the department Manager
Qualifications:
Bachelor’s Degree or Diploma in Information Management, Technology, or equivalent
3+ years’ experience working with client databases and records
Basic knowledge of managing Windows Servers (Active Directory, IIS, SQL Servers)
Experience in MS-Office, Visio, Access, MySQL, Database replication, HTML and/or Crystal Reports
Knowledge of Client Record Management System (CRMS)
Demonstrated understanding of Information Technology, Databases, and Statistical Processes
Strong knowledge with IT equipment, hardware, and software
Strong working knowledge of Microsoft Office software (e.g. Excel, Word, etc.)
Reporting Function:
The Analyst reports directly to the Quality & Privacy Officer. The role of the Data Improvement Specialist does not have any Supervisory responsibility. The role works with both internal and external customers and interacts with all levels within the organization.
Working Conditions and Physical Requirements:
Day shifts (Monday – Friday) with the ability to work excess/overtime hours where required
7 months Contract
Able to sit and/or stand for prolonged periods of time
Able to answer and communicate telephone calls and general computer useComputer screen use (multiple screens if applicable) for prolonged periods of time
Average amount of physical effort is required. Requires the ability of handling light and moderate weight objects including equipment, IS equipment (printers, etc.) and office supplies
Vehicle travel to all organization sites is required to support all users
Ship Values:
Compassion, Hope, Inclusive, Respect, Professional
“SHIP strives to be equitable and inclusive in all that we do. Equity is a core value, and we are committed to providing an inclusive selection process. We encourage applicants from equity deserving communities including women, Black, Indigenous, other racialized groups, 2SLGBTQ+ persons, individuals with disabilities and others who will contribute to and enrich the organization and its values. We are committed to inclusive, barrier-free recruitment, selection processes, and work environments. Please advise the People and Culture Department of any accommodations needed in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code to ensure you have access to a fair and equitable process”.
Monday – Friday | 8:30am - 4:30pm
Non-Union | 37.5 hours per week
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