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Reena

Vaughan / Global

Tier 1 IT Support Analyst Role

  • Remote

Job Description

Join Reena's team as a Tier 1 IT Support Analyst and provide crucial technical support from Thornhill, ON. Ensure customer satisfaction with effective solutions in a full-time role focusing on hardware and software issues.

As a key participant in Reena’s IT department, you will handle troubleshooting for various devices and assist local and remote users efficiently. The role requires solid customer service skills and a proactive approach to resolving technical issues.

Key Responsibilities:

• Deliver courteous frontline support for technical issues

• Troubleshoot laptops, printers, and network problems

• Escalate support issues when necessary

• Manage tickets with the Service Desk software

• Conduct hardware configurations and installations

Requirements:

• 2 years college diploma in IT or a related field

• 1–2 years experience in an IT Service Desk role

• Knowledge of Active Directory and Microsoft Exchange

• Strong problem-solving and communication skills

• Ongoing professional development commitment

Utilize your IT expertise to enhance user experience at Reena in Thornhill.

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