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Jobgether SRL

Toronto / Global

Bilingual Customer Support Representative Canada

  • Remote

Job Description

Deliver exceptional support as a Bilingual Customer Experience Representative in Canada. This remote role focuses on technical troubleshooting and customer advocacy via phone and digital channels.

You will play a crucial role in addressing customer inquiries and providing warranty support as part of a well-regarded partner company. This full-time remote position requires you to assist customers with product guidance while managing a high volume of interactions efficiently. Ongoing training will enhance your knowledge of both mechanical and electronic consumer products.

Key Responsibilities:

• Provide technical troubleshooting assistance on customer inquiries

• Support customers through phone and digital communication

• Identify resolutions for product-related issues and inquiries

• Collaborate with internal teams to address complex cases

• Guide customers with product registration and installation

Requirements:

• Bilingual in French and English

• Minimum 3 years in customer service roles

• High school diploma or GED required

• Strong written and verbal communication skills

• Ability to type at least 55 words per minute

Bring your technical curiosity and communication skills to excel in this exciting remote role.

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