Digital Product Manager

Location: Toronto, ON (Hybrid)

Contract Length: 12-Month Initial Contract (Potential for extension or conversion to FTE)

Hourly Rate: $T4: $40-$45 | IC: $50-$55 PER HOUR (Dependent on experience)

About the Role We are seeking a versatile, execution-driven Digital Product Manager to lead the design and delivery of cutting-edge digital experiences for a major commercial banking portfolio. This is a balanced role: you will help shape multi-year portfolio strategies and roadmaps while rolling up your sleeves to manage backlogs, write requirements, and drive agile delivery and also support initiatives involving automation, AI-enabled experiences, intelligent workflows, and employee/client productivity enhancements. Previous experience delivering AI-powered solutions is a strong asset, but we're equally interested in candidates who demonstrate curiosity, learning agility, and a passion for emerging technologies .

You will support commercial banking customers across SMB, mid-market, and corporate segments—focusing on areas like digital servicing, workflow automation, case management, payments, and account onboarding.

Key Responsibilities Strategy & Roadmap: Develop and manage a multi-year AI vision, strategy, and roadmap, using data-driven insights and customer feedback.

Agile Delivery & Execution: Own and manage the AI product backlog (user stories, requirements, prioritization) within an Agile operating model.

Cross-Functional Leadership: Partner closely with AI Technology, UI/UX Design, Data & Analytics, Operations, and business stakeholders to take initiatives from concept to launch.

Customer Experience & Data: Analyze customer data and metrics to reduce friction, drive product adoption, and solve meaningful customer problems.

Change Management: Develop and lead stakeholder engagement, readiness assessments, and go-to-market plans for digital releases.

Emerging Tech & AI: Support innovative initiatives involving automation, AI-enabled experiences, and intelligent workflows.

What You Bring (Must-Haves) 5–7+ years of relevant AI Digital Product Management or Product Owner experience within Agile environments.

Proven experience designing and delivering AI B2B digital experiences (financial services/commercial banking strongly preferred).

Demonstrated success delivering digital initiatives across mobile, tablet, and desktop platforms.

Strong command of digital UI/UX principles, usability testing, customer journey mapping, and digital analytics.

High comfort with ambiguity, strong independent problem-solving skills, and a proven bias for action and execution.

A passion for emerging technologies and innovative solutions, including AI applications in product roadmaps.

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