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Insurance Insight Inc.

Toronto / Global

Dynamic Customer Success Manager Position

Job Description

Transform retailer performance with Insurance Insight Inc. as a Customer Success Manager in Ontario. This field role mandates excellence in training and partnership engagement.

As a critical new addition to the team, the Customer Success Manager will focus on empowering automotive retailers throughout Ontario, especially from the Greater Toronto Area. The ideal candidate will deliver training and support, ensuring retailers transition from sign-up to active production seamlessly. Strong organizational skills and experience in adult learning are essential for success in this proactive role.

Key Responsibilities:

• Lead structured training programs for retail partners

• Identify and strategize reconnection with inactive partners

• Gather insights from retailers to shape the Customer Success program

• Craft training materials, presentations, and communications

• Schedule and manage retailer training calendars

Requirements:

• Experience in automotive retail or training delivery

• Excellent presentation and engagement skills

• Strong organizational capabilities with field logistics

• RIBO Level 1 license required or expected

• Valid driver’s license and reliable transportation

Enhance the effectiveness of retailer partnerships by providing essential training and support at Insurance Insight Inc.

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