Job Description

Enhance your career at Rewind as a Senior Technical Support Engineer, where you will confront challenging technical escalations in cloud services. This role is crucial in ensuring customer satisfaction through innovative solutions.

As part of our team, you will have 5+ years of experience in a tech support or software development capacity. Your coding proficiency brings immediate value in diagnosing complex issues across platforms, including GitHub and Shopify. Your role is pivotal in working directly with engineering teams to drive impactful resolutions.

Key Responsibilities:

• Manage technical escalations that T1 and T2 cannot resolve

• Conduct deep investigations into integration failures

• Write and debug code that aids in issue resolution

• Collaborate with engineering to track and resolve bugs

• Support complex data restoration and customer onboarding

Requirements:

• 5+ years in a technical support or related role

• Computer Science or equivalent experience

• Knowledge of a scripting language (Python, Ruby, etc.)

• Familiarity with SaaS ecosystems and cloud platforms

• Strong communication to simplify technical details to users

Use your technical expertise to bolster Rewind's mission in cloud data protection.

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Rewind Software Inc.

Senior Engineer for Technical Support

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