Mobile Support Engineer

Role Profile: EUT Mobile Endpoint Squad is looking to hire a Mobile Support Engineer who will join the global team of mobile engineers and developers responsible for enabling the mobile technologies that power the firms bring-your-own-device and corporate mobile offerings. The candidate will have a very strong technical foundation, a strategic mind-set, great communication skills and the ability to collaborate well with others in a truly global team.

Role and responsibilities: • Work in Mobile Endpoint Squad responsible supporting Microsoft Intune Infrastructure • Perform incident diagnosis, troubleshooting and escalation for end user issues. • Deploy mobile services, tools, and applications required for Microsoft Intune. • Optimize and hand-off of work to Level 2 offshore team. • Be the owner of the problem and change management processes. • Create operational support documentation. • Willing to work on call; every 2 months on the weekend.

Skills required: • Experience with Mobile device management with MobileIron, Microsoft Intune, Blackberry, AirWatch or similar platform in a large enterprise • Strong grasp of IT infrastructure fundamentals (networks, databases, load balancers, IT security) • Automation and integration experience using PowerShell, Perl, Python, or Shell • Strong knowledge of mobile operating systems iOS and Android • Strong understanding of basic networking concepts and internet protocols • Ability to work well in a team and independently. • Strong analytical and troubleshooting skills in a highly visible fast paced enterprise environment. • Excellent verbal and written communication skills

Preferred Skills: • Experience with Office 365 and Intune App protection policies • Knowledge in computer and mobile security concepts • Basic development knowledge on iOS and/or Android • Experience in networking, load balancers and firewalls #J-18808-Ljbffr