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ROSS

Toronto / Global

Client Services Manager at Medgate

Job Description

Elevate client satisfaction as a Client Services Manager at Medgate in Toronto. Empower clients in various industries with advanced Occupational Health and Safety software solutions while driving project success.

Medgate is seeking a Client Services Manager to act as the primary liaison for their valued clients. This role requires defining client needs, overseeing software implementations, and ensuring a seamless experience. The ideal candidate will bring a background in Occupational Health and Safety along with strong interpersonal skills necessary for training and mentoring.

Key Responsibilities:

• Serve as the main contact for client relationship management

• Document and validate client user requirements and changes

• Consult on software technology implementation and configuration

• Deliver tailored training sessions for end-users

• Support pre-sales activities with product demonstrations

Requirements:

• University degree in Health Care or related field

• Experience in Occupational Health and Safety

• Knowledge of project management methodologies

• Strong organizational and communication skills

• Ability to travel up to 50%

Harness your skills in client engagement and software implementation at Medgate.

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