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Peoples Group

Vancouver / Global

Bilingual Client Support Specialist Vancouver

  • Hybrid

Job Summary

Job Type:
Contract
Work Settings:
Hybrid
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Job Description

Advance your career at Peoples Group as a Bilingual Client Support Specialist in Vancouver. This hybrid role combines remote and in-office work, focusing on exceptional customer service in both French and English.

You will be pivotal in creating positive client experiences by answering inquiries and resolving issues within a call-center framework. Your strong communication skills, problem-solving capabilities, and ability to adapt will help you excel in this one-year contract role.

Key Responsibilities:

• Respond to client inquiries via phone and email

• Resolve issues promptly, fostering client relationships

• Guide customers in opening accounts efficiently

• Identify financial needs and refer appropriately

• Ensure adherence to compliance regulations and service levels

Requirements:

• Bilingual proficiency in French and English

• Minimum two years of customer service experience

• One year in financial services preferred

• Strong organizational and time management skills

• Knowledge of banking systems and products

Use your bilingual expertise to drive exceptional service at Peoples Group in Vancouver.

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