Start Your Search Here

Job Search

Praxy

Canada / Global

Technical Support Architect - AI Workflows & Escalations

Job Description

Assent is seeking a Senior Technical Support Architect in Toronto area to lead high-priority escalations, review read-only code for diagnostics, and collaborate with Product and Engineering to drive improvements. The role emphasizes AI-driven workflows, Forethought AI, and proactive customer communication. The ideal candidate has 5–7 years in SaaS technical support, strong analytical skills, and experience with API integrations, SQL, Salesforce CRM, and modern observability tools.

#J-18808-Ljbffr
Apply Now

Similar Opportunities

View all jobs