Concierge

CONCIERGE TEAM MEMBER: RESIDENTIAL STRATA BUILDINGS We are expanding our team and welcome talented HOSPITALITY/CONCIERGE professionals to join us. We are looking for passionate, service-driven individuals with outstanding customer service and solid track records to join our team of concierge staff in large residential strata buildings. As Concierge professionals, we work directly with our Operations Management Team in ensuring smooth operations in their designated site(s). We hold a key role in our building(s), overseeing all aspects of client relations with residents, property managers, building staff, contractors and where applicable, other staff. Concierge provide front desk and administration services, exceeding the expectations of the Concierge job description. We are nimble in responding to the demands of our sites, adopt a “team” perspective, and excel under pressure. With reliability and accountability, Concierge problem-solve and think quickly to resolve matters using tact and discretion. Duties:

Providing front desk & facility administration

Handle access to property, resident records, requests by residents and site staff

Coordinate, record, change and administer moving in / out schedules

Coordinate elevator bookings, amenity bookings

Address resident requests, concerns and complaints

Effectively responding to property manager’s requests

Maintain, monitor site security, patrolling frequently

Communicate via phone and writing, e-mails, logs, online reporting

Troubleshoot, investigate facility issues

Minimum 1 year Strata Concierge experience

Experience in Hospitality

Minimum 1 year in fast-paced customer facing roles

Genuine customer-service focus & commitment to high standards of service

Hospitality training/hospitality industry experience

High proficiency with MS Word, Excel, Outlook

Compensation: Competitive start + increases based on performance Work Environment: Various roles and schedules available Must work Statutory Holidays when occurring on assigned work days Fast-paced environment Use of computer equipment, including spreadsheets, to produce reports Physical capacity for regular walking and monitoring premises Benefits of Joining our Team:

Competitive wages, with solid opportunities for growth

Comprehensive Health and Dental benefits

Supportive and collaborative team environment

Great mobility and growth opportunities within team

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