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Talent To Hire Inc.

Canada / Global

Senior Technical Support Analyst - Wealth Management

Job Description

Technical Support Analyst – Wealth Systems (Toronto, ON) We are seeking a

Senior Technical Support Analyst

to provide expert support for

wealth management platforms . This role involves troubleshooting applications, servers, and databases, analyzing data with

SQL , and ensuring smooth platform operations.

Key Responsibilities:

Provide technical support for system functionality, integrations, and performance.

Troubleshoot and resolve application, server, and database issues.

Monitor system performance and implement preventive measures.

Manage support tickets using

ServiceNow

or

JIRA .

Lead incident and outage investigations, ensuring timely resolution and root cause analysis.

Collaborate with development, infrastructure, and product teams to improve systems.

Assist with upgrades, patches, and updates.

Maintain documentation and knowledge base articles.

Provide guidance and training to users on system usage and incident reporting.

Qualifications:

Bachelor’s in IT, Computer Science, or related field (or equivalent experience).

3+ years technical support experience working in financial or wealth management systems.

Experience with

SQL , APIs, and support ticketing systems.

Strong troubleshooting, analytical, and problem-solving skills.

Excellent communication skills to explain technical issues to non-technical users.

Preferred:

Experience with

wealth management or financial systems .

Knowledge of financial industry standards and compliance.

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