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Miratech Group

Canada / Global

AWS Connect CCaaS Reliability Engineer

  • Remote

Job Description

Miratech Group is seeking an AWS Connect Support Engineer to maintain CCaaS environments, monitor production systems, and enhance observability using Splunk and CloudWatch. You will partner with developers and platform owners to ensure logging standards and operational excellence across the Amazon Connect and AWS stack. The role emphasizes collaboration, proactive monitoring, and rapid problem resolution in a remote, globally distributed team. Strong AWS knowledge and communication are essential.

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