AVP, eCommerce Operations

The Associate Vice President (AVP), eCommerce Operations is accountable for the overall leadership and performance of end-to-end eCommerce operations, ensuring a stable, scalable, and efficient operating model that supports profitable growth and a consistent customer experience. The role provides executive oversight across Online Order execution, Ship-to-Home, and Endless Aisle / Online Assortment fulfillment.

Working in close partnership with leaders across Store Operations, Digital Product, IT, Fraud, Contact Centre, Transportation, and external partners, the AVP ensures operational readiness, reliability, and continuous improvement.

Key Responsibilities Provide executive leadership and accountability for Online Order execution, Ship-to-Home, and Endless Aisle / Online Assortment fulfillment

Establish and evolve operating models, governance, and controls that support business growth, peak periods, and new Digital capabilities

Lead cross-functional alignment across Store Operations, Digital, IT, Fraud, Contact Centre, and Transportation

Own operational readiness for Digital releases, including deployment coordination, stabilization, and issue management

Provide oversight of vendor onboarding, compliance, and ongoing operational performance for online-exclusive assortments

Govern product availability, orderability, ASN performance, aged orders, and vendor service-level adherence

Lead enterprise-level operational incident management, escalation, and root-cause resolution

Lead and develop a multi-disciplinary organization of leaders and managers across eCommerce Operations and Digital Experience Integration

Foster a high-performance culture focused on operational discipline, collaboration, continuous improvement, and customer outcomes

Requirements Extensive leadership experience in eCommerce, Digital Operations, Omnichannel Retail, or a comparable operational environment

Demonstrated ability to lead large, complex, cross-functional teams within a matrixed enterprise

Strong knowledge of eCommerce fulfillment, digital release integration, vendor ecosystems, and customer service operations

Proven capability translating enterprise strategies into scalable and disciplined operational execution

Enterprise and operational leadership

Cross-functional influence and stakeholder management

Clear and effective executive communication

Change leadership and continuous improvement

Customer-focused decision making

Benefits Competitive salaries and wages

Canadian Tire Profit Sharing

Retirement and savings programs

Store discounts

$5,000 per year in mental health benefits for eligible employees and their families

Triangle Learning Academy professional development

Extensive leadership experience in eCommerce, Digital Operations, or Omnichannel Retail; demonstrated ability to lead large cross-functional teams in a matrixed enterprise; strong knowledge of eCommerce fulfillment, digital release integration, vendor ecosystems, and customer service operations

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