Customer Service Representative

This range is provided by KIT Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range CA$40,000.00/yr - CA$40,000.00/yr

Direct message the job poster from KIT Recruitment

Helping Clients and Candidates find the right fit! Looking for more than just another CSR role? Join a company where your attention to detail, quick thinking, and friendly nature won’t go unnoticed.

A leading manufacturer of premium packaging products is growing—and they’re looking for a Customer Service Representative who thrives in a fast-paced environment and enjoys being the go-to person for clients. Based in Brampton, this role is ideal for someone who loves solving problems, staying organized, and working with a supportive, tight-knit team.

35-hr /week (Monday–Thursday: 9 AM–5 PM and Friday: 8:30 AM–4:30 PM)

$40,000 annual salary with yearly salary reviews

Annual performance bonus after 1 year of employment

100% employer-paid medical and dental benefits after 3-month probation

Company pension plan

2 weeks paid vacation (prorated in the first year)

Weekly payroll

Customer Service Representative Responsibilities:

Respond to customer inquiries via phone, email, and fax

Enter and update customer orders in the system

Verify order details, dimensions, and specifications

Work with EDI systems for order management

Manage two email inboxes and incoming calls

Follow up with customers on order status and updates

File customer records and maintain organized documentation

Retrieve orders from remote systems

Calculate simple product dimensions using a set formula

Organize customer information alphabetically

Customer Service Representative Qualifications:

Previous experience in a Customer Service Representative role (non-retail/fast food)

Strong communication and active listening skills

Excellent attention to detail and organizational abilities

Comfortable multitasking and prioritizing in a busy environment

High level of accuracy and ability to work under pressure

Strong keyboarding and data entry skills

Basic math skills

Team-oriented with the ability to stay focused and manage stress

Seniority level Seniority level Entry level

Employment type Employment type Full-time

Job function Job function Customer Service

Industries Manufacturing

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