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CIBC

Canada / Global

Client Engagement Representative CIBC

Job Description

Step into a role as a Client Engagement Representative at CIBC in Fredericton, where your skills will directly impact clients' financial journeys. This full-time, on-site position emphasizes exceptional customer service and digital literacy.

As part of the Personal and Business Banking Team, you’ll be the initial contact for clients seeking support for their banking needs. Your responsibilities will involve addressing inquiries, assisting with transactions, and introducing clients to banking technologies. Flexibility to work evenings and weekends across various banking centers is essential.

Key Responsibilities: • Help clients navigate their banking services and products • Address and resolve client inquiries proactively • Educate clients on mobile banking functionalities • Connect clients with relevant teams for further assistance • Strive to enhance the overall banking experience for clients

Requirements: • Experience in client service or support sectors • Strong digital literacy and financial product knowledge • Excellent interpersonal and communication skills • Availability to work flexible hours • Problem-solving mindset and empathy for clients

Contribute to CIBC’s mission by enhancing clients' financial experiences in Fredericton. #J-18808-Ljbffr
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