Chief Operating Officer

Winnipeg, MB, Canada

$ 200.000 - 250.000

The employer is committed to creating an inclusive and diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, age, marital status, family status or disability.

The employer welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

The Winnipeg Squash Racquet Club (WSRC), a member owed private club, was established in 1909 by a

committee of business and community leaders. With a thriving junior program and excellent training program, the Club has produced several national squash champions and two world squash champions. The Club has enjoyed a rich century-long tradition of collegial excellence and continues to be the premiere squash experience in Manitoba, as well as one of the country’s foremost squash establishments.

The Club seeks an outgoing and visible leader who is passionate for delivering a first-class membership

experience through outstanding food and beverage quality, club events and membership services. One who creates memorable experiences to the members, guests, and the team.

The club desires a strong communicator with an understanding of private club culture, industry knowledge, such as club trends, best practices, knowledge of club software systems (i.e., Jonas Club Software), marketing, and club accounting. The Club supports the professional development of their COO; therefore, the successful candidate will possess a thirst for industry knowledge. The COO will manage all aspects of Club Operations while collaborating with the Club President, Board of Directors, and management team.

More About Winnipeg and the Club

In 2023 The Globe and Mail ranked Winnipeg 3rd of the top 100 most livable cities in Canada. The data was based on economy, safety, cost of housing, climate conditions and healthcare.

The “Peg”, Manitoba’s capital, with a population of 849,000, holds its own against Canada’s larger cities as a thriving center for arts, music, and culture. It is home of the famed Royal Winnipeg Ballet, Winnipeg Jets, the Winnipeg Symphony Orchestra, Winnipeg Art Gallery, Winnipeg Folk Festival, Human Rights Museum, and world-class food and beverage scene.

The Club is located in the heart of city, minutes from downtown, and a short drive from anywhere in the city. Founded over 100 years ago, it has a great history of club members volunteering to make WSRC

what it is today. WSRC continues to be the authoritative center of Winnipeg squash and racquet sports. We continue to invest heavily in the future of the squash community through various scholarships and children’s programs.

Key Responsibilities

Member Experience

Lead the management team in implementing the clubs Mission, Vision, and Core Values with a deep appreciation of the club’s culture

Grow strong relationships with the Board of Directors and Membership ensuring trust and confidence in the operation

Collaborate with the Board and management team on food and beverage, racquet and fitness opportunities to enhance the overall club experience

Visible and engaging with members and guests of all ages

Address member concerns with an educated and professional consistency

Create a thorough new Director and member on boarding process

Human Resource Management

Lead management in creating a vibrant and engaging workplace culture

Develop an industry leading on-boarding process for staff. Create and maintain a detailed Standard Operating Procedure manual.

Timely, pro-active communication with the Board, management, members, and industry partners

Continue education in pursuit of the Certified Club Manager certification and encourage management team in their pursuit of higher education

Finances

Experience with Jonas Software is considered an asset

Ensure timely presentation of monthly financial statements and annual audit reports

Ensure timely presentation of annual operational and capital budgets

Pro-actively respond to the financial position and offer creative opportunities for financial success

Retail

Provide leadership and guidance resulting in memorable retail experiences

Ensure strong inventory control measures are in place

Understand the needs of the members and guests while managing innovative retail concepts

Continue to increase retail revenues while maintaining strong profit margins

Event Management

Expand the banquet and meeting offering

Collaborate with management and the club leaders to deliver memorable event experiences

Assess food and beverage costs to identify efficiencies

Candidate Profile

The ideal candidate will possess strong interpersonal skills, be a proven collaborator, and relationship builder, and will be action and results oriented.

An innovative and strategic thinker with strong business acumen and passion for continuous improvement and revenue generation.

Able to display sound judgement and make complex decisions

A dynamic leader and motivator that prides themselves on the accomplishments of their team and have the willingness to provide ongoing constructive feedback.

Demonstrates exceptional verbal, written and interpersonal communications skills.

Desired Qualifications

A post-secondary education in business or hospitality.

5+Years of leadership in the private club or Hospitality Industry

Additional Information

In addition to a competitive compensation package, Winnipeg Squash Racquet Club offers an excellent working environment, professional development support, and a comprehensive health and dental program.Wage is $115,000 to $125,000 plus bonus (negotiable based on qualifications).

To Apply

Winnipeg Squash Racquet Club has retained Fresh Golf Solutions to assist in the search for a new Chief Operating Officer.

A dedicated webpage has been created including a process to apply directly online www.freshgolf.ca/wsrc . If you have any further questions, please reach out directly to Lead Recruiter Charles Lorimer of Fresh Golf Solutions at [email protected]

Applications close on May 11th, 2024. The search for the new COO will start immediately. You are advised to submit your application and/or reach out to Charles Lorimer as soon as possible

2763 Arbutus Road

Victoria, British Columbia V8N 5X8

People are the most important resource in any organization. For organizations at the national, provincial/territorial and community levels, SIRC’s job board offers access to a talent pool unparalleled in Canadian sport, reaching more than 1000 sport professionals daily. Leverage SIRC to find your ideal candidate.

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