Customer Experience Representative

Customer Experience Representative 3 days ago Be among the first 25 applicants

Company Description Indigo is dedicated to telling stories and creating experiences. We are always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in our stores across Canada. We offer opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

Who We Are

We love books and all things beautiful

We are Canada’s Cultural Department Store

Books are our heart and our soul

Our Rules

We exist to add joy to our customers’ lives each time they interact with us and our products

Our job is to create joyful moments for our customers

We treat each other like valued friends

We inspire each other to do our best work

We seek to ignite creativity and innovation every day

We give back to the communities in which we operate

Job Description

You’ll help cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence customers through the stories you tell; connecting them to our brand.

What You’ll Do

Create a warm and welcoming environment in our stores

Add joy to our customers\' lives

Leverage our product to tell stories

Engage and connect with our customers on the floor

Curate specific product collections for each customer you meet

Ensure Visual Standards are followed and maintained

Role model Indigo’s High Performance Characteristics

Seek information regarding new products, promotions and programs

Contribute to an environment where health and safety is a top priority

Respond to customer feedback in a timely manner

Hold self and others accountable

Own self-development and provide continuous feedback to colleagues and Leadership Team

Share ideas with Leadership Team on how to improve the employee and customer experience

Qualifications

Experience in specialty retail or a retail environment preferred but not required

Adaptability, flexibility and willingness to learn all store aspects

Commitment to creating an exceptional employee and customer experience

Ability to be mobile on the sales floor for extended periods

Ability to lift up to 40 pounds with proper safety techniques

Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings if required

Bilingualism (French/English) required for Québec; other languages are an asset

Additional Information

Indigo is committed to communities, customers and each other, valuing diversity and inclusion to create a joyful and welcoming environment. We are an equitable employer welcoming applicants from diverse backgrounds, including Black, Indigenous, people of colour, LGBTQ2+, and people with disabilities. Accommodations are available upon request during the recruitment process.

WELCOME HOME

Location: Burnaby, British Columbia, Canada

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