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Sentry

Toronto / Global

Lead Technical Support Engineer at Sentry

Job Description

Elevate technical support practices as a Lead Technical Support Engineer at Sentry. Collaborate closely with elite developers to provide in-depth solutions in a fast-paced, AI-powered environment.

Sentry is seeking an experienced engineer to refine technical support strategies, engaging with senior engineers to resolve complex architectural challenges. Your role will involve deep-diving into the Sentry ecosystem while acting as a bridge between top-tier developers and product teams to improve observability. Leverage your engineering expertise to automate support processes, enhancing efficiency for the elite enterprises.

Key Responsibilities:

• Perform root-cause analysis on complex technical issues

• Act as a strategic consultant for enterprises

• Troubleshoot and refine SDK implementations

• Engineer autonomous support paths for seamless resolution

• Build integrated knowledge systems for improved context

Requirements:

• 5–8+ years in technical support or systems engineering

• Deep understanding of distributed systems and microservices

• Familiarity with AI and automation practices

• Exceptional communication skills for technical concepts

• Proven experience as an open-source contributor

Become a pivotal part of Sentry’s innovative support engine while guiding top developers through complex challenges.

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