Company: Finning Canada Number of Openings: 1 Worker Type: Permanent
Position Overview
Edmonton Regional Distribution Centre | Edmonton, AB Full-Time, Permanent | 7x7 Shift At Finning, we believe great customer service is about more than answering questions. It's about building relationships, solving problems, and ensuring customers receive the support they need when they need it. We're looking for a Customer Service Representative to join our Edmonton Regional Distribution Centre team and play a key role in delivering an exceptional customer experience. This position is ideal for someone who thrives in a fast-paced warehouse and distribution environment, enjoys working with customers, and takes pride in finding solutions. You'll be the link between customers, transportation providers, shipping teams, and warehouse operations to ensure parts orders move efficiently from order to delivery.
Job Description: What You’ll Do
Customer Service & Order Support
Respond to incoming customer phone calls, emails, website inquiries, and voicemail messages
Provide timely, accurate information and solutions to customer questions and concerns
Listen carefully to identify the root cause of issues and work toward effective resolutions
Maintain regular communication with customers regarding the status of their parts orders
Record customer feedback, requests, and concerns and coordinate follow-up with the appropriate teams
Build and maintain positive working relationships with internal and external customers
Participate in daily and weekly operational meetings to support customer service objectives
Coordinate with shipping and warehouse teams to help meet committed delivery dates
Assist warehouse operations with \"hold until complete\" orders and related customer inquiries
Transportation & Logistics Coordination
Track shipments and orders with third-party transportation providers
Arrange courier pickups and transportation for customer orders
Prepare and complete shipping documentation and paperwork
Monitor deliveries and proactively communicate updates to customers
What You Bring
Skills & Qualifications
Strong communication skills, both written and verbal
Excellent customer service and relationship-building abilities
Strong organizational and time management skills with exceptional attention to detail
Ability to prioritize work and manage multiple tasks in a high-volume environment
Strong problem-solving and critical-thinking skills
Professional, collaborative, and team-oriented approach
Self-motivated with the ability to work independently and adapt to changing priorities
Demonstrated sense of urgency and commitment to delivering results
Experience & Education
High School Diploma or equivalent
Minimum 3-5 years of experience in warehousing, logistics, distribution, customer service, or a related field
Experience coordinating shipments, deliveries, or transportation activities is considered an asset
Previous experience within heavy equipment, transportation, oil & gas, industrial, equipment, or manufacturing industries is an asset
Experience as a Parts Technician, Service Advisor, Mechanic
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
About Us
Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 80 years. The company sells, rents and provides parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications. Finning employs approximately 14,500 people world-wide and operates in three geographies, with the head office in Vancouver, BC, Canada.
OUR DIVISIONS
Finning International Inc. is the corporate head office of the publicly traded corporation, which is listed on the Toronto Stock Exchange under the symbol: FTT. Finning Canada is the authorized dealer for Caterpillar products in British Columbia, Alberta, Saskatchewan, the Northwest Territories, and a portion of Nunavut. Finning South America is the authorized dealer for Caterpillar products in Chile, Argentina, and Bolivia. Finning UK and Ireland is the authorized dealer for Caterpillar products in the United Kingdom and Ireland.
Rental of equipment is facilitated through the dealership locations as well as The Cat Rental Store locations in Finning Canada and Finning South America. OEM Remanufacturing - OEM, a Finning enterprise, is one of North America's most advanced engine and powertrain component remanufacturing providers and is located in Edmonton, Alberta.
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