Bilingual Service and Implementation Coordinator

Bilingual Service and Implementation Coordinator (Mental Health) Hours:

Monday–Friday (Rotating shifts between 10:00am, 11:00am and 12:00pm start EST; occasional Saturdays - 1 per month) Job Summary

The Service and Implementation Coordinator supports a virtual mental health program by assisting clinicians and partner agencies, supporting service delivery, and helping ensure smooth program operations across Ontario. Remote position – Work from home 100% company-paid Benefits plan (after 3 months) Supportive team environment Key Responsibilities

Support clinicians on the platform, ensuring adherence to program policies, workflows, and service standards Provide ongoing clinician support, including onboarding, training coordination, and responding to inquiries Support relationships and communication with partner agencies, including coordination of recurring meetings Assist with program operations, documentation updates, and service delivery support Collaborate with the Program Manager to address program, clinician, and platform needs Track key program information and elevate risks or issues as required Support cross-team collaboration, meetings, and stakeholder communications Assist with preparation of reports, briefing materials, and ministry-related documentation Qualifications

Fluently bilingual in English and French (written and spoken) Degree in a mental health–related field 3+ years of experience in child and youth mental health or community mental health Experience working with multidisciplinary teams and diverse communities Experience with brief or virtual counselling models Training in evidence-based therapy and conflict resolution AI-enabled tools may be used to sort applications based on job-related criteria. All AI-generated results are vetted by our team, and the decision of which candidates move forward is always made by a human.

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