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Canada / Global

AWS Technical Support Manager Position

Job Description

Elevate your career at AWS as an Enterprise Support Manager, where leadership meets customer satisfaction. Leverage your technical expertise in a collaborative environment dedicated to excellent service.

AWS is looking for an Enterprise Support Manager experienced in both technical leadership and customer-facing roles. Your responsibilities will include managing teams while engaging with high-level clients to drive efficient service processes. AWS fosters an inclusive culture, encouraging diverse backgrounds and experiences to apply and develop professionally.

Key Responsibilities: • Lead the enterprise technical support teams effectively • Identify and implement process improvements in support • Directly collaborate with senior executives and stakeholders • Merge technical skills with customer service frameworks • Utilize AWS solutions to enhance customer experiences

Requirements: • Minimum 4 years of technical management experience • At least 5 years in direct senior customer engagement • Proven track record in enterprise software • Experience in account management or consulting roles • Familiarity with AWS or related cloud services

Innovate and excel within AWS through technical leadership and superior customer service. #J-18808-Ljbffr
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