Sr Field Support Representative - Sustainment

Sr Field Support Representative - Sustainment

FOR IMMEDIATE HIRE – MULTIPLE POSITIONS / MULTIPLE LOCATIONS

LOCATIONS: Calgary / CFB Edmonton / CFB Petawawa / CFB Kingston / Ottawa / CFB Valcartier / CFB Gagetown

The Sr Field Support Representative – Sustainment (Sr FSR – Sustainment) provides comprehensive support and mentoring to users in the field on any supported communications system both domestically and overseas. Members of this team will be required to travel internationally 8 to 16 weeks per year.

Tasks include, but are not limited to:

Mentoring operational user on the use of LC4ISR Capabilities;

Providing training, mentorship, guidance and support (both in the classroom & in the field) to end users;

Working with System Integration Teams as the Subject Matter Expert;

Assisting with installation and maintenance issues;

Communicating issues between users and members of the Integrated Project Team;

Reporting, diagnosing and developing workarounds for problems with the System, and all of the System’s functionality, hardware, software, firmware, operating manuals, training and usage;

Providing written reports identifying observations from the field, to include but not limited to, the delivered baseline, equipment, procedures and training;

Providing reports detailing solutions that have been created in the field;

Providing ongoing feedback from the field force, as required;

Assessing the usage of the System and recommending changes to training and standard operating procedures as required;

Assisting with field upgrades, installation, re-installation and modification;

Travel both domestically and internationally, as required; and

Other duties as and when needed.

Depth of Knowledge Required

Support ideas with details and examples.

Communicate with appropriate language to the purpose and audience.

Design investigations for a problem.

Develop a model for complex situation.

Apply a concept in other contexts.

Experience Required

Must have minimum ten (10) years of military experience in any trade.

Demonstrated leadership ability.

Security Clearance Requirements

Must be a Canadian citizen who is able to obtain and maintain a Government of Canada Secret Security Clearance and a positive Controlled Goods Assessment.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Other

Industries

Human Resources Services

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