Customer Service and Sales Support Representative

Overview AL13 Architectural Systems is a leading player in the building products industry, specializing in cutting-edge cladding and facade solutions. With patented and proprietary systems, AL13 has established a solid reputation for delivering innovative and high-performance architectural products. As a company with a proven track record in the North American market, we are committed to expanding our reach and building on our success.

We are adding a new member to our high-energy team 5 days a week to provide sales support, including order processing, lead generation, CRM, customer services.

Strong computer and phone/email communications skills are essential. Architectural building product experience is an asset, we will train the right candidate.

The primary focus of this role is to provide exemplary customer service and fine-tuned attention to detail while contributing to the efficient operation of a demanding and fast-paced sales and order processing department. The motivation and ability to be highly organized, multi-task, logically prioritize tasks, and work cooperatively within a team setting will be integral to success.

Responsibilities:

Establish a positive, proactive, and ongoing relationship with customers/clients

Assist outside sales reps as needed

Process sales orders, returns, and related payments/credits

Respond to customer inquiries (e.g. quotes/pricing, inventory, product specifications, etc.) over the phone, email and in person

Represent the company at trade shows and industry events

Process sample order requests and coordinate shipping

Develop and maintain a high standard of product knowledge

Entering orders into a database using published lead times and following order processing guidelines

Developing an understanding of the manufacturing process

Proofing order documents and resolving any discrepancies

Maintaining master copies of sales orders

Promoting “end-to-end customer care” throughout all aspects of the process

Collaborating with members of the order entry and sales teams on order issues including incomplete or inaccurate orders for customer follow up

Attributes of a Successful Candidate:

Minimum 1-year experience in a dynamic customer service position

Ability to fluently communicate in English (verbal and written)

Computer literacy. Proficient in Microsoft Office / Google Suite and learning to use new software.

Ability to remain organized while continually multi-tasking

Proactive problem solving

High standards and professional manner/demeanor

Sound judgment and accountability

Superior interpersonal skills

Compensation and Benefits:

$60,000-$70,000 (depending on experience)

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