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Hidden Road

Toronto / Global

SaaS Treasury Support Specialist

Job Description

Ripple is hiring a Client Support Analyst to join our Global team. You will serve as the main support contact for clients using our treasury management software.

You will collaborate with various teams to deliver expert client solutions and ensure high-quality resolutions that build confidence and long-term relationships. In this role, you will troubleshoot and resolve issues with urgency and clarity, manage credentials, and work across Customer Success, Account Managers and Solutions teams to

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