Job Description

Join Enercare as a Workforce Analyst and leverage AI-driven insights to refine workforce planning strategies. This full-time role is based in Niagara/Markham and plays a vital role in our Home Services contact center.

You will focus on staffing models, call volume forecasts, and data analysis to enhance overall customer experience. Candidates should have a strong analytical spine, hands-on experience with AI tools, and an advanced grasp of Excel to effectively partner in our mission of high-quality service.

Key Responsibilities: • Utilize AI for improving call volume forecasts and staffing plans • Monitor and analyze data trends for operational risks • Build forecasting models and reporting dashboards • Collaborate with Operations to refine forecasting processes • Evaluate and optimize forecasting assumptions regularly

Requirements: • 4–7+ years in Workforce Analytics, forecasting, or contact centers • Proficient in AI-assisted analytics and predictive tools • Strong Excel skills for modeling and reporting • Familiar with contact center metrics and data interpretation • Proven track record in deriving actionable insights from data

Enhance your career with analytics-driven decisions at Enercare. #J-18808-Ljbffr

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Enercare Inc.

Workforce Analyst with AI Expertise

Job Description

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