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HelpfulRemote

, , Canada / Global

Remote SaaS Support Engineer - Americas

  • Remote

Job Description

HelpfulRemote is seeking a remote customer support engineer in Canada/USA to handle tickets for a complex hiring software platform. You will troubleshoot integrations, document workflows, and create enablement materials with input from engineering.

The role emphasizes deep technical resolution over pure ticket triage. You should be comfortable owning end-to-end support, isolating configuration issues, and reproducing ambiguous behavior, with experience across SMB to enterprise clients.

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