Senior Analyst, Payor Performance

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application. Location: 243 Consumers Road, Toronto, Ontario, M2J 4W8

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.

With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important? Overview Reporting directly to the Senior Manager, Payor Performance, this role will support the overall departmental goal of protecting and enhancing pharmacy revenues and margins via the Centralized Audit Response team, whose primary goal is to manage Third Party Payor audits and appeals. The Senior Analyst, Payor Performance will provide a consistent approach to managing the private and public Payor audits and appeals of prescriptions and related services at Shoppers Drug Mart and Loblaw stores.

Duties And Responsibilities

Develop and execute the Payor Performance team’s goals and objectives by providing data analysis on all Payor processes

Develop extensive risk mitigation and assessment tactics to minimize the financial and regulatory compliance risk to stores with respect to audits

Implement risk mitigation reporting as well as managing the maintenance and distribution of reports

Collaborate with cross-functional teams to design, develop, and maintain data models, reports, and dashboards that meet the Enterprise’s needs

Create Pharmacy Job Aids to improve knowledge and compliance to Third Party Payor policies among Pharmacy Team members

Collaborate with regional leaders and provide educational learnings to better support all stores in the region and implement action plans to support new initiatives

Internal collaboration with other business areas including Operations, Pricing and Procurement to develop, train and support stores regarding Payor processes and develop education and training documents

Support stores during the entire end-to-end audit process

Ensure data accuracy, integrity, quality, and compliance with data governance policies

Maintain records of reporting, results, and recoveries to translate into Period and Quarterly reporting internally

Monitor team shared mailbox and respond to escalations accordingly

Support ad-hoc pharmacy special projects to improve our pharmacy processes nationwide

Skills And Experience

A minimum of 2-4 years’ experience in data analytics, preferably in the Healthcare/Business/Financial fields with a focus on statistical analysis and data modelling

Undergraduate degree required, a degree in Computer Science, Mathematics, or related field is strongly favored

Strong Analytic capabilities required; proficiency in manipulating large datasets

Advanced experience in Excel is a requirement; proficiency in BigQuery, MicroStrategy, Teradata, Python and coding languages is a plus

Strategic thinker with exceptional problem-solving skills and ability to develop innovative solutions to complex problems

Advanced level of initiative and judgment to organize and prioritize tasks, workload, and projects to meet required deadlines amid competing demands

Advanced Microsoft Office skills: Excel, PowerPoint, Word to produce reports, documents, and presentations

High level of initiative to take projects from start to finish with minimal supervision

Strong collaboration, presentation, and communication skills

Professional manner, courtesy, tact, and diplomacy are required in dealing with colleagues and external in every day working relationships

Why work at Shoppers Drug Mart? Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

Employment Type Full time

Type Of Role Regular

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application. Hiring Range / Échelle Salariale à L’embauche $60,000.00 - $82,500.00 / 60.000,00$ - 82.500,00$ (per year / par an)

A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.

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