Job Description

This range is provided by HCLTech. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base Pay Range

CA$60,000.00/yr - CA$80,000.00/yr

Compensation

CAD $60,000 to CAD 80,000 depending on experience.

Experience

Exp: 4-10 years of work experience

Responsibilities

Respond to and triage support questions and support requests from engineers

Extract relevant information from log files and other sources to debug, identify owners or root causes

Write basic tools and test cases to improve the speed and quality of support

Work with technical writers to improve documentation in areas covered by support

Produce reports for leadership with data on performance of the program

Provide insights and suggestions on product development and the product roadmap; contribute to product development.

Manage and elevate engineers' support queries, using advanced data tools for in-depth analysis to quickly identify and resolve issues, enhancing ML model development cycles.

Develop debugging scripts and documentation to automate and speed up responses and provide actionable feedback to the engineering team.

Seniority Level

Associate

Employment Type

Full-time

Job Function

Information Technology

Industries

IT Services and IT Consulting

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Application Support Engineer

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