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Accion Labs

Calgary / Global

Sr. ServiceNow ITOM/CMDB Developer

Job Description

HR Specialist | Talent Acquisition | End to End Recruitment

Tools/Tech

ServiceNow ITOM suite: Discovery, Service Mapping, Event Management, CMDB .

CMDB/CSDM design, CI relationships, reconciliation, normalization, lifecycle, governance.

Integrations: REST/SOAP/APIs ; cloud platforms AWS, Azure, GCP ; enterprise tool integrations.

About the Team & Impact

You’ll support ServiceNow work, focusing on IT Operations Management and CMDB health for an enterprise environment. The role drives reliable discovery, accurate CI relationships, and robust integrations that enable event management and service mapping at scale.

Responsibilities

Lead ITOM Discovery across hybrid environments to improve CI coverage and accuracy.

Design and govern CMDB/CSDM models to enforce data quality, normalization, and reconciliation rules.

Implement Service Mapping to align application services with infrastructure and dependencies.

Optimize Event Management to reduce noise and improve incident correlation.

Configure and troubleshoot MID Servers to ensure secure, reliable discovery across networks.

Integrate ServiceNow with cloud platforms (AWS, Azure, GCP) and enterprise tools via REST/SOAP/APIs.

Document architecture and runbooks to support operations and CMDB governance.

Seniority level

Mid‑Senior level

Employment type

Contract

Job function

Information Technology

Industries

Oil and Gas

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